Refund policy

Returns and Refunds

We want you to love your order.

Every When Dogs Fly item is made to order, so we do not accept standard returns or exchanges. But if your order arrives damaged, defective or different from what you ordered, we will make it right. No hoops, no runaround.

Damaged, Defective or Incorrect Items

Contact us within 30 days of delivery and we will send a replacement or issue a full refund. Your call.

Please include your order number and a photo showing the issue. This helps us resolve it quickly. You do not need to return the item unless we ask you to.

Sizing and Changes of Mind

Because every item is made to order, we cannot accept returns or exchanges for incorrect sizing or changes of mind.

Please review the product description and size guide carefully before ordering. We recommend comparing the measurements with an item you already own and like the fit of.

Refunds

Once approved, refunds are issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@whendogsfly.co.

Sale Items and Gift Cards

Sale items are still covered by our Make It Right Guarantee if they arrive damaged, defective or incorrect.

Gift cards are non-refundable.

Questions?

Email us at support@whendogsfly.co and a real person will get back to you.